Last updated: June 20, 2026
This Privacy Policy describes how 陕西谦彩网络科技有限公司, operating as Humble Glow (Shaanxi Qiancai Network Technology Co., Ltd.), collects, uses, stores, and protects personal information obtained from visitors to our website at humbleglow.hair and from individuals who contact us or engage our services. We take your privacy seriously and are committed to handling your data with transparency and care.
1. Who we are
The data controller responsible for your personal information is:
陕西谦彩网络科技有限公司
Shaanxi Qiancai Network Technology Co., Ltd.
No. 5-200026503, 37 Yongfeng Village
Yongle Town, Jinghe New City
Xihou New District, Xi'an, Shaanxi 710000
China
Contact email: chat@humbleglow.hair
Contact phone: +1 (425) 940-8725
If you have questions about this policy or wish to exercise any of your data protection rights, please contact us at the email address above. We aim to respond to all privacy-related inquiries within fourteen calendar days.
2. Information we collect
We collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you visit our website. The categories of information we may collect include:
2.1 Information you provide directly
- Contact information: When you fill out our contact form or communicate with us via email, you may provide your name, email address, phone number, company name, and the content of your message. This information is used solely to respond to your inquiry and to conduct our business relationship with you.
- Project-related information: In the course of an engagement, you may share technical requirements, business data, access credentials, or other materials necessary for us to perform our services. We treat all client-provided materials as confidential.
- Communication records: We retain copies of correspondence, including emails and messages sent through our website, for the purpose of maintaining a record of our professional relationship and for quality assurance.
2.2 Information collected automatically
- Server logs: Like most websites, our hosting infrastructure automatically logs certain technical information when you visit, including your IP address, browser type and version, operating system, referring URL, pages visited, and the date and time of your visit. These logs are retained for a limited period and are used for security monitoring, troubleshooting, and aggregate traffic analysis.
- Device and usage data: We may collect information about the device you use to access our website, including device type, screen resolution, and language preferences. This helps us understand how visitors interact with our site and informs improvements to its design and accessibility.
2.3 What we do not collect
We do not use tracking cookies, advertising identifiers, or third-party analytics services that profile visitors across the web. We do not collect sensitive personal data (such as government identification numbers, financial account details, health information, or biometric data) through our website. We do not knowingly collect personal information from children under the age of sixteen. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
3. How we use your information
We use the personal information we collect for the following purposes:
- To respond to inquiries: When you contact us, we use the information you provide to understand your needs and to communicate with you about our services.
- To provide our services: If you engage us, we use your information to perform the contracted work, to communicate about project progress, and to deliver the agreed-upon deliverables.
- To improve our website: Aggregated, anonymized usage data helps us identify areas where our website can be made more useful, accessible, or performant.
- To maintain security: Server logs are monitored for signs of abuse, unauthorized access, or other security incidents. This is necessary for the legitimate interest of protecting our systems and the data entrusted to us.
- To comply with legal obligations: We may process your information as required by applicable law, regulation, or legal process, including responding to lawful requests from public authorities.
- To establish or defend legal claims: In the event of a dispute, we may need to refer to communications and records as evidence.
We do not use your personal information for automated decision-making or profiling, and we do not sell, rent, or trade your personal data to any third party.
4. Legal basis for processing
Our legal grounds for processing your personal information depend on the nature of the data and the context in which we collect it. We rely on the following legal bases:
- Consent: When you voluntarily provide your contact information through our website or opt into communications from us, you consent to our use of that information for the purposes described at the point of collection.
- Contractual necessity: When you engage our services, processing your information is necessary for the performance of our contract with you.
- Legitimate interests: We process server logs and usage data based on our legitimate interest in maintaining the security and improving the performance of our website, provided those interests are not overridden by your data protection rights.
- Legal obligation: We may process information where required to comply with applicable laws and regulations in the People's Republic of China and other jurisdictions where we operate.
5. Data retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our retention practices are as follows:
- Contact form submissions and correspondence: Retained for the duration of our business relationship plus three years after the last communication, unless a longer period is required for contractual or legal reasons.
- Client project data: Retained for the duration of the engagement plus a period of five years following project completion, to address any post-delivery questions, warranty claims, or legal obligations.
- Server logs: Retained for a maximum of ninety days, after which they are automatically purged.
- Aggregated analytics data: Anonymized and aggregated data that does not identify any individual may be retained indefinitely for historical analysis.
When personal information is no longer needed, we securely delete or anonymize it. Paper records, if any, are shredded. Digital records are permanently erased from our systems and backups.
6. Data sharing and disclosure
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service providers: We may engage trusted third-party vendors to perform functions on our behalf, such as website hosting, email delivery, or cloud storage. These providers are contractually bound to process data only on our instructions and to implement appropriate security measures. They are not permitted to use your data for their own purposes.
- Legal compliance: We may disclose information if required by law, regulation, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, personal information held by us may be among the assets transferred. You will be notified via email or a prominent notice on our website of any change in ownership or uses of your personal information.
- With your consent: We may share your information for any other purpose with your explicit, informed consent.
7. International data transfers
Humble Glow is based in Xi'an, Shaanxi, People's Republic of China. If you are located outside of China and choose to provide information to us, please note that your data will be transferred to and processed in China. The data protection laws of China may differ from those in your jurisdiction.
By submitting your personal information to us, you acknowledge and consent to this transfer. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed. Where required by applicable law, we implement standard contractual clauses or other appropriate safeguards for cross-border data transfers.
8. Data security
We implement appropriate technical and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:
- Encryption of data in transit using TLS (Transport Layer Security);
- Encryption of data at rest where technically feasible;
- Access controls limiting data access to personnel who require it for their duties;
- Regular review of our security practices and infrastructure;
- Secure development practices and periodic security assessments of our systems.
While we strive to protect your personal information, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to responding promptly to any suspected data breach and notifying affected individuals and relevant authorities as required by applicable law.
9. Your rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
- Right of rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
- Right of erasure: You may request that we delete your personal data, subject to any legal obligations that require us to retain it.
- Right to restrict processing: You may request that we limit how we process your data in certain circumstances.
- Right to data portability: You may request a copy of your data in a structured, machine-readable format.
- Right to object: You may object to processing based on legitimate interests, including for direct marketing purposes.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us at chat@humbleglow.hair. We may ask you to verify your identity before responding to your request. We will respond within the timeframe required by applicable law, generally within thirty calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
10. Cookies and tracking technologies
Our website does not use cookies for tracking, advertising, or analytics. We do not deploy any persistent cookies, session cookies, or similar tracking technologies. If this changes in the future, we will update this policy and provide a clear mechanism for you to manage your cookie preferences.
We do not use any third-party analytics services (such as Google Analytics), social media tracking pixels, or advertising networks. Your browsing activity on our website is not monitored, profiled, or shared with any third party.
11. Third-party links
Our website may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Children's privacy
Our website and services are not directed to individuals under the age of sixteen. We do not knowingly collect personal information from children. If we become aware that a child under sixteen has provided us with personal data, we will take steps to delete such information from our systems. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the date at the top of this page. If the changes are material, we will provide a more prominent notice, such as a banner on our homepage or a direct email notification to individuals with whom we have an active business relationship.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.
14. Contact information
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: chat@humbleglow.hair
Phone: +1 (425) 940-8725
Mail: 陕西谦彩网络科技有限公司, No. 5-200026503, 37 Yongfeng Village, Yongle Town,
Jinghe New City, Xihou New District, Xi'an, Shaanxi 710000, China
We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy.
15. Governing law
This Privacy Policy is governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from or related to this policy shall be subject to the jurisdiction of the courts of Xi'an, Shaanxi Province, unless otherwise required by mandatory consumer protection laws in your place of residence.